Once an order is confirmed, it cannot be cancelled by the customer. Lavasago reserves the right to cancel an order due to: • Restaurant unavailability • Item out of stock • Technical issues or delivery constraints In such cases, customers will be notified, and a refund will be processed.
Refunds are provided under the following circumstances: • The order was not delivered. • The wrong items were delivered.
Refunds will not be provided if: • The customer provided an incorrect delivery address. • The customer was unavailable or unreachable at the time of delivery. • The customer simply no longer wants the order after it has been prepared/dispatched.
If eligible, refunds will be processed back to the original payment method. Refund initiation may take up to 7 working days depending on the payment gateway and bank timelines.
For refund or cancellation requests, please contact us: 📞 7986179026 | 7783867933 | 9312541719